Al-Fajr SG Refund Policies
Refund Policy
| Service Type | Cancellation Window | Refund Policy |
|---|---|---|
| Placenta Burial | ≥24 hours before collection | Full refund; no refund if less than 12 hours before collection or once the item has been collected |
| Tahnik & Tahlik | ≥24 hours before appointment | Full refund; no refund if cancelled less than 24 hours before scheduled appointment |
| Aqiqah | ≥24 hours after order placed | Full refund; no refund if less than 24 hours after order plade / once order submitted |
| Newborn Packages | Based on service components | Refund according to each component's buffer policy |
| Food Pack Distribution | ≥24 hours after order placed | Full refund; no refund if less than 24 hours after order plade / once order submitted |
| Weekly Online Class Fajr+ Subscription | Cancel anytime | No refunds will be issued for the remaining period. If you have any questions or need assistance, please contact our support team. |
| Palestine Products | ≥24 hours after order placed | Full refund; no refund once dispatch has occurred |
| Waqaf Water Pump | ≥24 hours after order placed | Full refund; no refund once submitted to fulfilment team |
Placenta Burial
- Cancellation Window: ≥24 hours before collection
- No refund if cancelled less than 24 hours before collection or once collected
- Collection available on weekdays only
- Burial takes place 5–7 working days after collection (weather permitting)
Tahnik & Tahlik
- Cancellation Window: ≥24 hours before appointment
- No refund if cancelled less than 24 hours before appointment
Aqiqah
- Cancellation Window: ≥24 hours after order placed
- Full refund available
- No refund if cancelled less than 24 hours after order placed or once submitted
Newborn Packages (Aqiqah, Tahnik & Tahlik, Placenta Burial)
- Refunds follow the terms of each component service
- Each service has its own fulfilment timeline and refund condition
Food Pack Distribution
- Cancellation Window: ≥24 hours after order placed
- Full refund available
- No refund if cancelled less than 24 hours after order placed or once submitted
Weekly Online Class Fajr+ Subscription
- Cancel anytime
- Non-refundable once charged
- Access remains valid until end of billing cycle
Palestine Products
- Cancellation Window: ≥24 hours after order placed
- Full refund available
- No refund once dispatch has occurred
- Fulfilment may extend beyond current month due to border conditions
Waqaf Water Pump
- Cancellation Window: ≥24 hours after order placed
- Full refund available
- No refund once order is submitted to fulfilment team
- Fulfilment may take 8–12 weeks
- Proof will be provided via photo or video
General Refund Terms
- Refunds are only applicable when cancellations are made within the stated cancellation window and before the order is submitted to our fulfilment or ground team.
- No refunds will be provided once an order has been submitted, dispatched, collected, or fulfilled.
- For time-sensitive services (e.g. Placenta Burial, Tahnik), late cancellations will not be entertained due to coordination, preparation, and manpower allocation.
- All refunds will be processed to the original payment method within 7 working days of approval.
- Refund requests must be made via our official enquiry form or WhatsApp channel.
- Duplicate or fraudulent refund claims may result in account suspension or rejection of future requests.
- Service fees, if incurred due to fulfilment attempts (e.g. failed collection or delivery), may be deducted from the refund amount.
- Refunds are not issued for all products and services once fulfilment is underway or completed.
- In the event of service disruption due to public holidays, force majeure, or regional restrictions, refunds are not guaranteed but will be assessed case-by-case.
Contact
If you need assistance regarding a refund or cancellation, please reach out to us at:
📧 hello@alfajr.sg
📱 WhatsApp: +65 8505 7611
Updated on: 5 August 2025